Frequently asked questions.

How do I know if a product fits?

Fashion Palette aim to get clothes that fit easily. Please check the material and cut of clothes you are buying. If it is tight fitting, you would be safer buying a size larger than what you usually wear. However, several of Fashion Palette’s pieces have massive stretch. We also have our customer service team who will assist you with your purchase.

How do I care for my clothes?

We recommend washing your clothes with like colors and hang to dry. Do not bleach. A lot of our pieces are made with polyester and cotton material. Polyester can be washed in a washing machine on a normal cycle with warm or cool water. Cotton material can be washed in cold water, whether washing by hand or machine.

How long does it take for me to get my order?

Fashion Palette usually process and ship your items within 2-5 business days. Shipping is through USPS and expedited shipping is available. After your order has been processed, we send a confirmation email, as well as tracking number. All packages are insured. For any questions or concerns please contact us via email at fashionpalettellc@gmail.com.

How do I return merchandise, and will I receive a refund?

All sales are final, and we DO NOT offer a refund at this time. Our team inspect each piece thoroughly before shipping. However, in the event one of our Palette pieces were defected upon receipt, we will accept a return for exchange only, as long as we are notified within 48 hours. Item must be unworn, unwashed, and/or unaltered. We do not offer exchanges on sizing issues. If you have questions about the size, message us and we will be more than happy to guide you with your purchase.

To initiate the return process, please send us an email at fashionpalettellc@gmail.com detailing the issue you are having with your item. Pictures are encouraged to support your claim. After review, we will respond within 24 hours.

At Fashion Palette, we are always committed to providing exceptional customer service to all customers. Customer satisfaction is what motivates us to continue to grow! Thank you for shopping with us!